PLEASE ALSO REFER TO OUR TERMS & CONDITIONS OF SERVICE HERE.
1.How much does it cost to have my dog groomed?
Please refer to the 'Styling' page on our website for a guide to our prices. Our prices are dependant on breed, size, coat condition and work required.
2.What is included in a full groom?
Our full grooms include styling via clipping and/or trimming, nail clip, ear clean, brush and comb through, two thorough baths with premium natural shampoo and conditioner, fluff dry and all top-end finishing products including perfume spritz.
3.How long does a groom take?
Again, this is dependent entirely on the dog as they are an individual. Also, any other dogs within the salon and how their grooming is progressing will affect our time management. Usually full grooms take 2-3+ hours. We offer a bespoke service and therefore we take our time to provide the BEST possible service we can. We do not rush!
4.When can I book in?
Our usual appointment hours are Tues-Fri 09:00-14:30 (this is variable) and 1 late evening a month, usually the last Monday of the month. We are booking at least 2 weeks in advance and we encourage all our clients to rebook or book for the year.
5.What should I bring?
Your dog on a safe lead. We offer water, toys and treats. If your dog has their own medicated shampoo you must bring this with you. Also if they have allergy specific treats, please feel free to bring these too if you wish.
6. Can I stay?
We ask that owners bring in their dogs with lots of confidence (as your little canine friend can sense if you are nervous) offer lots of praise, pass them over to us in our open plan salon and go off and do some shopping. You are always welcome to stay close by if you feel more comfortable to do so but, from our years of experience, dogs are always better behaved when their owners are not in view. We usually offer to text as soon as the groom is finished. We do ask that if you do stay around; you respect that we are grooming which is a technical job and do not distract your doggy otherwise we may not be able to safely complete a groom. This same principal applies if you arrive early to collect your dog; we may not be able to safely complete your dogs groom and you may be asked to return at a better time or take your dog unfinished.
7.What actually happens during the grooming process?
Every doggy is an individual and we never expect 2 dogs to behave or react the same to every process. We do not ask dogs to do things that they do not feel comfortable or confident about and never push them. The usual process is as follows:
i. We greet you and your wonderful doggy at reception and establish what we are looking to achieve from today's appointment. We assess your dogs coat, advise what we will do, what is best for your beloved pet and advise that we will text or call you. Please allow us to WORK OUR MAGIC. Pressure puts pressure on us equally, we always want to provide the best, personable service we can.
ii. Your dog will then be welcomed to mingle with any others in the salon (including our own), be crated or bedded up in our secondary room.
iii. Once their Stylist is free, we will gently lift your dog onto the lower level of our hydraulic tables and push a button to lift the table to the right height. This is when the magic happens! We start the beautifying process by styling and prepping your canine friend ready for a bath!
iv. If your dog becomes tired or restless, we allow them to rest or mingle before they go into the bath.
v. The bath is warm water, with sweet smelling, natural suds and silky conditioner. This is the time that any relaxing, spa treatments will be performed at this time too!
vi. Your dog will be dried now with our super absorbent towels. Then we will pop a ‘Happy Hoody’ on them to protect their ears and start the blasting process. A blaster is a high velocity hair dryer that lifts and dries. It also ‘blasts’ out old, dead undercoat too! Most dogs love this as it really gets those favourite scratchy spots.
vii. We will either now dry your doggy in our cabinet dryer, on a timer, which is well ventilated and lovely on the joints! It circulates warm air by a big fan and has clear Perspex doors. If your dog is not happy with the drying cabinet, we have a cool air standing hair dryer that we can use or your normal hand held hair dryers.
viii. Now your dog will be finished, have a sprinkling of fairy dust and perfume, have their nails clipped and ear cleaned and you will receive a text or phone call to say they are ready.
8.How can I pay?
We accept cash or credit/debit cards (except AMEX (AMEX is accepted for spa treatments and teeth cleaning only)). We do not accept cheques. All grooms are subject to VAT. Spa Treatments and Teeth Cleaning are not subject to VAT.